Will I lose my balance if I self-exclude?

No. Your balance remains completely safe during Self-Exclusion. Once the exclusion period ends — or upon request for permanent closure — you can withdraw your balance. Contact support for assistance.

Does a deposit limit take effect immediately once it's set?

Yes, decreasing your deposit limit takes effect immediately. However, increasing your limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions to raise your limits.

Can the self-exclusion period be shortened?

No. The whole point of self-exclusion is to give yourself a genuine break. Once set, the exclusion period cannot be shortened. However, you are free to return normally once the period has ended.

Can I notify a51 if someone I know has a gaming problem?

Yes. You can reach us at support@a51-baji.com and we will handle the matter with full confidentiality. However, for legal reasons, our ability to directly intervene in another person's account is limited — so please encourage the individual to seek help themselves.

Where can I get help for gaming addiction in Bangladesh?

Start by reaching out to a51 support — we can provide initial assistance. Then visit your nearest hospital or mental health clinic. In Bangladesh, the National Institute of Mental Health (NIMH) offers specialist services for issues like these.

Are there other limits besides the deposit limit?

Yes. a51 offers a comprehensive responsible gaming system — including loss limits (maximum amount you can lose), session time limits, and reality check notifications. All tools are available free of charge from your account settings.

a51 Responsible Gaming | Play Safe and Stay in Control

On a51 Responsible Gaming — Stay safe and have fun

Gaming should be a source of fun — not stress or addiction. a51 believes every player should know when to stop, how much is enough, and how to keep themselves safe.

18+ Only

Setting Time Limits

Budget Control

Self-Exclusion

24/7 Support

Gaming Health Check

Answer the following questions honestly. This isn't a medical test — it's simply a chance to reflect on your gaming habits. Only you will see your answers.

How It Works

Answer each question with Yes or No
Complete all questions to see your results
Take Action Based on Your Results

Why Responsible Gaming Matters

Online gaming is growing fast in Bangladesh. From cricket betting to Live Casino, millions are turning to platforms like a51 for entertainment. But like any form of entertainment, gaming calls for a sense of responsibility.

a51's core principle is: "Let gaming be a joy, not a burden." This belief is what drives us to build responsible gaming tools and policies.

Why does a51 prioritise responsible gaming?

A51 is more than just a gaming platform — we want to be a trusted companion for people across Bangladesh. We believe a happy, healthy player is the best long-term member. Gaming addiction doesn't only harm the player — it affects the entire family.

That's why a51 enforces a responsible gaming policy in compliance with its Curacao eGaming licence conditions — a commitment that is both a legal and an ethical obligation.

Protecting Under-18s

A51 strictly ensures that no one under the age of 18 can access the platform. Age is verified at registration, and identity documents are reviewed during the KYC process.

If you're aware of a minor using a51, please notify us immediately. We will take action right away.

Parents, stay vigilant — keep your devices and bank cards out of children's reach. Consider using parental control software.

Gaming & Mental Health

Gaming addiction is a recognised mental health condition. The WHO has officially classified Gaming Disorder in its International Classification of Diseases. The good news — with the right steps at the right time, it is entirely manageable.

Many people turn to gaming as an escape from stress — it may offer temporary relief, but it makes things worse in the long run. If you feel you're playing more because of emotional reasons, consider speaking with a mental health professional.

The Role of Family & Friends

Gaming problems are often noticed first by family or close friends. If someone you care about seems overly focused on gaming, spending too much time or money on it — talk to them with empathy, not blame. Offer your support, not judgment.

Contact a51 if you believe a member has developed harmful gaming habits. We will handle the matter with full confidentiality.

A51's Commitment to Responsible Gaming

A51 commits to:

Keeping responsible gaming tools always free and accessible
Intervening when signs of addiction are identified
Processing Self-Exclusion Requests Promptly
Strictly no access for anyone under 18
Maintaining Honesty & Responsibility in Gaming Advertising

Need Help? Reach our support team anytime: support@a51-baji.com — Reach out in Bangla; we're always here to help.

Join a51 — Enjoy the entertainment, stay safe

A51 believes responsible gaming is possible. Use our tools to set your own limits and keep gaming purely for fun.

Curacao Licensed 18+ Only Responsible Gaming

On a51 Responsible Gaming — Stay safe and have fun

A51's 6 Core Responsible Gaming Initiatives

8 Warning Signs of Gaming Addiction